Customer Services Consultant – Australia

Primary responsibilities: Call Classification Replication of issues Customer fixes and liaison Monitoring Support Dashboard and escalating issues as they arise Process and system improvement in conjunction with Customer Services Manager and Account Managers. Skills and education: 5 years’ software support desk experience. An IT related qualification would be an advantage. Exposure to SQL and/or QlikView […]

Business Analyst – Australia

Main purpose of job: Meet clients’ business requirements by successful development and documented application of the IsoMetrix Software. Responsibilities: The primary responsibilities include, but are not limited to: Identify the requirement of business stakeholders and converting these requirements into specifications for the new business solution Preparation of Business Requirement Documents. Preparation of documents covering client […]