Job Title Customer Services Consultant
Department Customer Services
Reporting to Director, Australia
Location Perth, Australia
Position type Permanent
Date Advertised  2 August 2017
Start Date Immediate
Salary Market-related

Primary responsibilities:

  • Call Classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Customer Services Manager and Account Managers.

Skills and education:

  • 5 years’ software support desk experience.
  • An IT related qualification would be an advantage.
  • Exposure to SQL and/or QlikView and/or web based software would be an advantage.
  • Governance, Risk and Compliance (GRC) software support would be an advantage

Personal attributes:

  • Must have strong communication, problem-solving and time management skills.
  • Positive attitude, team player, and a hard worker.
  • Someone who is willing to learn, stay calm under pressure and has the ability to multitask.

Interested in joining us as Customer Services Consultant? Fill in the application form below: