Job Title Senior Customer Services Consultant
Department Customer Support
Reporting to Customer Services Team Lead or Customer Services Manager
Location Fourways, Johannesburg
Position type Permanent
Date Advertised 14 August 2017
Start Date 01 October 2017
Salary Market-related

Main purpose of Job

Provide software support to live clients.

Primary responsibilities

  • Call classification
  • Replication of issues
  • Customer fixes and liaison
  • Monitoring Support Dashboard and escalating issues as they arise
  • Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
    Minimum qualification and experience
  • Grade 12

Experience/training that would be an advantage

  • An IT related qualification.
  • Exposure to QlikView and/or web based software.
  • Exposure to IsoMetrix and/or integrated risk management.

Interested in joining us as a Customer Services Consultant? Fill in the application form below: