|Job Title||Senior Customer Services Consultant|
|Reporting to||Customer Services Team Lead or Customer Services Manager|
|Date Advertised||14 August 2017|
|Start Date||01 October 2017|
Main purpose of Job
Provide software support to live clients.
- Call classification
- Replication of issues
- Customer fixes and liaison
- Monitoring Support Dashboard and escalating issues as they arise
- Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
Minimum qualification and experience
- Grade 12
Experience/training that would be an advantage
- An IT related qualification.
- Exposure to QlikView and/or web based software.
- Exposure to IsoMetrix and/or integrated risk management.