Manage your quality processes and improve your customer experience with IsoMetrix Quality Management software.
Our IsoMetrix Quality Management software solution is the ideal tool for organizations that have, or aspire to have, ISO 9001 certification. The Quality Management solution consolidates the elements of the Deming PDAC cycle into a centralized, electronic system, tailored to your exact requirements.
PLAN: Plan how you are going to achieve the desired outcome.
DO: Do what you have planned to do – implement the processes.
CHECK: Check what has been done – has it worked?
ACT: Act on these findings to identify improvements.
REVIEW: Demonstrate and track improvement.
Find out how IsoMetrix can help you with your
enterprise risk and compliance needs.
Why IsoMetrix?The evolution of GRC software has strong parallels with that of ERP. 30 years ago, most companies had heavily fragmented ERP Systems: - a General Ledger from Supplier X, - a third-party Cashbook add-on, - an internal database for stock control, - spreadsheets for sales orders and - paper-based Purchase Orders. From the chaos of these separate systems arose the order of fully integrated ERP software suites. The evolution of GRC software has strong parallels with that of ERP. GRC systems are typically still fragmented; companies will have disparate electronic, spreadsheet and paper-based systems to manage quality, risk, safety, environment, business resilience, occupational health and hygiene, sustainability and many more. Fragmented systems bury important insights into the business, making effective management all but impossible. Only what is measured can be improved. By replacing unintegrated systems with a truly integrated solution, IsoMetrix introduces significant business efficiencies and provides visibility against HSE and GRC performance targets. The clarity an automated, integrated system provides drives informed decision-making. Enterprise risk disciplines are cross-functional, and focused on the impact on financial performance. Operational risk disciplines, however, are often treated separately even though they are usually inter-related. For example, a Quality incident could materialize in potentially significant impacts on Safety, Environmental, and Social. IsoMetrix consolidates modules such as loss events, non-conformances, safety and environmental incidents into an Events Module that is closely integrated with other modules such as Risk Assessment and Audit Management, promoting an understanding of the associations between different risk disciplines. So, what makes IsoMetrix such a powerful, integrated solution? All IsoMetrix applications are built using 15 basic building blocks, or controls. Like the base code of DNA, these controls can combine in an infinite number of combinations to form applications that cover all aspects of Governance, Risk and Compliance. Our customers get completely configured solutions but all use exactly the same source code, making IsoMetrix easy to support and upgrade. In addition, all data in IsoMetrix is related across all modules, producing a truly interconnected, holistic understanding of your business. Different users experience IsoMetrix differently. Andrea is a field employee who needs to Report a Hazard or an Incident. To do so, she can simply access IsoMetrix via her straightforward web interface, or via an app on her smartphone or tablet. It is quick and simple for her to enter the basic details of the incident. John – Andrea’s safety manager – is alerted about the incident via email. When he logs into IsoMetrix, he can validate the incident details and allocate the task of investigating the incident. John has configured his interface to highlight what is important to him. The personalised dashboards ensure he is able to manage by exception, focussing his attention where it is needed. Mirriam, the Director of Sustainability, interacts primarily with the system dashboards. She analyses them regularly: acting on trends, monitoring performance against targets, and keeping a close eye on leading indicators. Gone are the days of her capturing data to compile reports. With IsoMetrix, her system lives in real time. When she needs a report, she can generate one at the click of a button. As a result, Mirriam can spend more time planning and less time reacting. Data flows into IsoMetrix from multiple sources: • entry forms captured by employees, contractors and suppliers • handheld devices • smart meters • external databases such as ERP and HR systems • and the wearables, beacons and drones that make up the Internet of Things. Separate, this data is meaningless, but brought together into a cohesive whole, it provides an accurate picture of the governance health of the business, and allows the business to make better decisions based on predictive analytics The IsoMetrix Dashboards convert all this data into information, allowing you to identify high-risk activities, areas, and processes, as well as areas for improvement. IsoMetrix helps you to make better, informed decisions. At IsoMetrix our vision is to help you do Good Business.
Prior to implementation, Transnet Freight Rail had paper systems and fragmented independent systems. With IsoMetrix, Transet could monitor and manage systems effectively with a single point of entry. This resulted in a vast improvement in operational efficiencies.
Benefits of Quality Management
- An integrated web-based risk management solution that can help you manage all your Quality processes as well as assist you in achieving ISO 9001 certification with relative ease.
- Interactive performance dashboards
- Certifiable processes required for Quality management can be developed, implemented and maintained by single and multi-site companies. The IsoMetrix Quality Management software is ideal for large and medium organizations across all sectors.
- The solution is designed according to PDCA + R cycle, adhering to the ISO international standards. This ensures compatibility and a high extent of integration.
- IsoMetrix’s unparalleled Agile Application Framework allows you to customize the solution to suit your specific requirements and objectives quickly, easily and cost-effectively.
- Implementing our Quality Management software is quick and easy. The solution can be matched to your existing processes, reducing the need for change management.
- We offer a built-in Risk Assessment component that can be easily configured to suit the quality requirements of your company.
- Understand root causes of non-conformances
Integrated processes in the IsoMetrix Quality Management Suite:
- Policies and Procedures
- Objectives and Targets
- Risk Management
- Calibration of Equipment
- Training Management
- Stakeholder/Supplier Management
- Customer Complaints
- Control of Non-conformances
- Audit Management
- Management Review
- Meeting Management
- Customer Surveys
- Supplier Surveys
- Corrective and Preventive Actions (CAPA)
We have designed our world-leading, integrated risk and compliance management software for HSE and sustainability experts who know what they want. At IsoMetrix we believe in Good Business. For us, that means helping you on the journey to a sustainable future, in which we look after our planet, the people and communities we work and live with, and ensure reduced risk – building more profitable and resilient organizations. In helping our customers to do good, we also help them do well. With offices in the USA, Canada, South Africa and Australia, IsoMetrix is geared to serve you at a global and local level.